Technology Upgrade is Complete!
We have upgraded our core operating system, which is our internal software system that we use to manage your accounts and transactions, and other supporting technology systems. We invested in these new technologies to better serve you, all the while maintaining our top priority of ensuring your accounts are safe and secure.
We thank you for your patience over the past weekend.
Our top priority is to ensure your accounts are safe and secure and we will continue to adhere to industry and regulatory requirements. Upgrades to software systems are normal throughout the financial services industries, as well as all other industries.
Review Your Account Balances
We recommend reviewing your account balances for debits and withdrawals you made to your account over the weekend. Also, keeping in mind any automatic payments or deposits as these posted to your account as usual.
Bill Payments and Transfers
Any bill payments or transfers you had set-up processed as planned. You now have the ability to edit Bill Payments or Transfers and/or schedule new ones.
Technology Upgrade Complete
- view all account relationships at a glance
- improved statements
- open deposit accounts and membership online
- new automated phone banking
TopLine Branch Locations
All branches will open on Tuesday, March 19 at 9:00am. Drive-up windows will open at 8:30am.
Automated Phone Banking
Phone banking services will be available starting Tuesday, March 19 at 8:00am.
Our Member Care Representatives will be ready to assist you on Tuesday, March 19 at 8:30am.
Online/Mobile Banking & Mobile App
Shared branching services will be available starting Tuesday, March 19 at 8:00am.
Quicken & Quick Books
Quicken & Quick Books will be available starting Tuesday, March 19 at 8:00am.
Any transfers you had already set-up will process as planned. You can edit or schedule new ones starting Tuesday, March 19 at 8:00am.
Any bill payments you had already set-up will process as planned. You can edit or schedule new ones startingTuesday, March 19 at 8:00am.
No Changes During Upgrade
You were able and can continue to use your Debit Card to make transactions at ATMs and merchants without interruption, subject to daily limits. Your PIN will remain the same.
You were able and can continue to use your Credit Cards, without interruption, subject to your credit limit. Your PIN will remain the same.
Cash from ATMs and POS Merchant Terminals
You were able and can continue to withdraw cash, subject to daily limits. Your PIN will remain the same.
You were able and can continue to use your checks and they will continue to clear as normal.
Direct Deposit/Payroll/ACH/Auto Payments
Your direct deposit/payroll/ACH/auto payments will post to your account as usual.
Your member number will remain the same; however each account under your member number will now have its own unique generated account number, up to 12-digits. If you have a checking account, home equity line of credit or money market, the numbers at the bottom of your check (MICR number) will remain the same and become your account number. These new account numbers will be displayed on your statement, however will be masked, only showing the last 6-digits in online/mobile banking.
Statement - New Look
We've improved the look of your statements to make it easier for you to review your accounts. Your member number will remain the same; however each account under your member number will now have its own unique generated account number, up to 12-digits.
You’ll receive two sets of statements for the month of March only.
- 03/01/19 – 03/15/19 (current)
- 03/16/19 – 03/31/19 (new)
We know you may have questions and are here to help you every step of the way. If you need assistance, please click on the magnifying glass to search for an answer using our “Have a Question? Just Ask” search feature, email us at Ask@TopLinecu.com, swing by any branch location or call us at 763-391-9494.
Thank you for your patience while we improved our systems to better serve you!
We look forward to continuing to support your growing and diverse financial needs and are here for you every step of the way on your financial journey
Thank you for being a part of the TopLine family!