Member Stories

Have you had a marvelous member moment at TopLine? We want to hear from you!
Please click the button below to submit a short testimonial and photo. We may feature your story in print or digitally.

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Tyrone D.

Member Owner since 1998

Troy at TopLine's Plymouth branch is a great asset to TopLine. He is very knowledgeable, patient, and always helps me understand my options so I can meet my financial goals. I will always feel very comfortable doing business with TopLine because of great people like Troy!

Tim P.

Member Owner since 1998

I stopped at the Plymouth branch to deposit a check. Troy, the branch manager, informed me that he could help save me money on my mortgage.  I called him the following Monday and he told me that TopLine could reduce my existing mortgage from a 30yr to a 15yr and save me over $50K* in interest, and my payment would only increase by $34.00!   It has been so easy to work with the mortgage team, Tammy helped me obtain all the paperwork I needed for the loan and Taylor has been able to quickly answer all my questions.  TopLine is putting me in a better position and saving me thousands of dollars and all because I stopped to deposit a check through the Plymouth branch drive-thru.  I feel thrilled and fortunate to be a TopLine member as I know they are looking out for me and my financial future. They are the BEST!
*May vary by consumer

Sonnet F.

Member Owner since 2013

I just wanted to send a quick note to say how much I appreciate TopLine, and to remark on what high quality you provide. I haven't been into a branch in several months because of the pandemic, but every time I did in the past your tellers made the process smooth and easy, and they're so friendly! I always felt at home when I walked into the Plymouth branch. And now that I'm doing everything online, I have to tell you, TopLine's website and the account dashboard are just head and shoulders above any other financial institution's. It makes it easy to stay on top of my finances, and I sure appreciate you. Thank you for all you do, and keep up the good work!

Elizabeth H.

Member Owner since 2017

Working with TopLine Financial Credit Union has been wonderful. I decided to refinance my car loan and TopLine made it such an easy experience for me! They offered me a lower interest rate, so obviously saying YES was a no-brainer. The Member Service Specialist I met with was friendly and did a great job answering all of my questions. I know from this experience alone that I'll look to TopLine first for any of my other loan needs in the future.

Eric H.

Member Owner since 2018

I wanted to take the time to point out what a wonderful job your Insurance Representative, Phil, has been doing and to let you know how happy I’ve been with TopLine’s services. I’m currently starting a company in the home improvement market and was looking at my insurance options. I noticed in a newsletter that TopLine offered insurance solutions. Phil quickly responded to my many inquires and demands and went above and beyond to find me an affordable rate. I know he will continue to match the correct coverage for my needs because he has taken the time to truly understand my business. I’ve also recently signed a home equity loan with Tim in Brooklyn Park and an auto loan. Tim was also very helpful and fun to work with. It is great to have Phil and Tim in my corner!

Bobby T.

Member Owner since 2003

I’ve been a TopLine member for over 15 years. Eight 8 years ago, when I decided to open my first Mathnasium franchise, I looked to TopLine for my business banking needs.  With TopLine helping me do the math, I’ve now been able to open a total of 7 Mathnasium Centers where we're helping thousands of students excel in math.

Katherine F.

Member Owner Since 2016

Car shopping can be very stressful, and Kari K. at TopLine answered all my questions, was thorough in her responses, and made the process streamlined and easy for me to understand. She helped me look through multiple vehicles values for a few days in a row, locked me in at a great interest rate, and has been there for me every step of the way. The experience has made enjoying my new SUV 10x better. This is my third loan through Kari K. at TopLine, and I can safely say that I will be a TopLine member for life!

Tiffany P.

Member Owner since 2017
I am so happy I chose TopLine Financial Credit Union when applying for a loan. The amazing, friendly, knowledgeable staff made the process so easy! Competitive rates, great staff, what more could you ask for?  I will now be a member for life and HIGHLY recommend them to anyone!

Karina H.

Member Owner since 2019
I am so thankful and grateful for TopLine's help! All the waiting paid off and I got the vehicle I've been dreaming about for years. Thank you with all my heart!

Marlin M.

Member Owner since 2005

 “Many years ago I purchased a car that was financed through TopLine. My credit at the time was not that great and TopLine staff recommended credit counseling classes. These were a huge help, now my credit is fantastic and I have even been able to routinely save.”

Roger B.

Member Owner since 1969

“In 1969 I purchased my first car, 1965 Pontiac GTO, and they worked with my dad and me so I could get the loan.  I have been a member ever since. Throughout the years, TopLine has helped me in a variety of ways with my financial needs.”

Jacquie M.

Member Owner since 1980

“We have been banking at TopLine for over 30 years. Banking has changed quit a bit and while I miss visiting my favorite branch, I enjoy the convenience of doing my banking online. We have since moved out of state, however will never think about leaving our credit union.”

Mike N.

Member Owner since 1988

“I have been a member for 30 years. I started opening savings accounts for my grandchildren after each were born and had automatic deposits made out of my paycheck. Now I am beginning to give each of my grandchildren their money for college expenses. Thank you TopLine for being there for my family and helping with our financial needs.”

Bridget W.

Member Owner since 1993

"I would like to recognize and provide a huge amount of praise to Melissa Johnson in the call center. Melissa helped me several times in one day with a very concerning issue I had. Melissa stuck with me through every turn, she went above and beyond to make sure my issue was taken care of. You have an exemplary employee with Melissa representing TopLine. She deserves a huge High Five."


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